Frequently Asked Questions

Where is ZYN Aquatics?

5958 W Jefferson Blvd, Suite 5958, Fort Wayne, IN 46804, in the Time Corners Shopping Center.

What are your hours?

Tuesday to Sunday, 11 AM to 8 PM. Closed Mondays.

How does in-store pickup work?

At checkout, choose ZYN Store Pickup (free) instead of shipping. When we message you that your order is ready, pick it up Tuesday to Sunday, 11 AM to 8 PM.

Where do you ship?

We ship to the lower 48 US states. Live animals and frozen food ship UPS 2nd Day Air. Dry goods and plants ship UPS Ground Saver, usually in 2–7 business days. We can't ship to Alaska, Hawaii, US territories or PO boxes.

Which days do live animals ship?

Mondays and Tuesdays, so they are not in transit over a weekend.

How much is shipping?

Live animals and frozen food ship UPS 2nd Day Air for $19.99 or $24.99, depending on the item. Dry goods and plants ship UPS Ground Saver: $9.99 up to 10 lb, $19.99 up to 25 lb, $34.99 up to 50 lb and $49.99 over 50 lb. You pay once per order, at the highest rate, and orders over $150 ship free.

What if my livestock arrives dead?

Contact us within 1 hour of delivery with clear photos. We may refund or reship at our discretion. Shipping costs are not refundable.

Do you ship in bad weather?

We hold livestock orders during extreme heat or cold and ship as soon as conditions are safe for the trip. If that isn't possible, we may cancel the order and refund you.

Can I return drygoods?

Yes. Unopened drygoods can be returned within 30 days for a refund to your original payment method, minus a 20% restocking fee. The customer pays return shipping.

Can I buy any animal or plant you sell?

Some animals and plants are restricted in some states. It's your responsibility to know your state and local laws before you order.

How do I reach you?

Call (765) 603-7340, email zynaquatics@gmail.com, or use the form on the Shipping & Returns page.